Refund & Return Policy

You may raise a return or replacement request within 7 days of delivery for eligible issues. Requests raised after 7 days may be accepted only at our discretion.

Returns/replacements are accepted when:

• The product is damaged or defective on arrival
• You received a wrong product or wrong variant
• The package is incomplete (missing advertised accessories)
• The product is significantly different from the listing description

We may refuse returns or refunds when:

• The product has been used, installed, altered, or shows wear
• Damage is caused by misuse, liquid exposure, drops, or unauthorized repair
• Original packaging, tags, seals, invoices, or accessories are missing
• The return request is raised after the allowed window
• The product is a clearance/final-sale item marked as non-returnable

To start a return or replacement:

1. Email info@sagathiya.in or call 91 9724658431
2. Share your order number, product name, and issue details
3. Attach clear photos/videos of the product, packaging, and invoice

Do not ship the product back until we confirm return authorization and share return instructions.

After we receive the returned item, our team will inspect it. Based on the inspection, we may offer:

• Replacement with the same product (subject to stock)
• Exchange for another product of equal or higher value (price difference payable)
• Refund, where replacement is not possible

If the returned product fails inspection, it may be sent back to you and no refund/replacement will apply.

Approved refunds are processed within 7–10 business days after successful inspection.

• For prepaid orders (if enabled later): refund to the original payment method
• For Cash on Delivery (COD): refund via bank transfer / UPI after you share verified bank or UPI details

Shipping charges (if paid) are refundable only when the return is due to our error, damage in transit, or a defective/wrong product.

You may request cancellation before the order is shipped. Once shipped, cancellation is not available and the return process applies after delivery. We may cancel orders for stock issues, failed verification, pricing errors, or suspected fraud.

For refund and return support, contact info@sagathiya.in or 91 9724658431(Mon–Sat, 10:00 AM – 6:30 PM IST).