Privacy Policy

We may collect:

• Identity & contact data: name, email address, phone number
• Delivery data: shipping address, landmark, pin code, city, state
• Order data: products ordered, quantities, order value, COD status
• Account/auth data: email used for OTP login and session cookies
• Support data: messages, call notes, and attachments you send us
• Technical data: browser type, device type, IP address, and basic analytics needed to run the site securely

We use your information to:

• Create and manage your account / OTP login session
• Process, confirm, ship, and support your orders
• Communicate order updates, delivery coordination, and customer support
• Prevent fraud, abuse, and unauthorized access
• Improve website performance, product listings, and user experience
• Meet legal, tax, accounting, and regulatory requirements

Login uses a one-time password sent to your email. OTP codes are stored only as secure hashes for a limited time and are invalidated after use or expiry. Session cookies keep you signed in. You can clear cookies in your browser; this may log you out.

We do not sell your personal data. We may share limited data with:

• Logistics and delivery partners, only as needed to deliver your order
• Email/SMS service providers used to send OTP and transactional messages
• Payment or banking channels, if prepaid/refund methods are enabled
• Professional advisors and authorities where legally required

Service providers are expected to use your data only for the contracted purpose.

We keep order and account records for as long as needed for business operations, dispute handling, and applicable legal/tax retention periods. OTP records are kept briefly and then deleted or overwritten.

We use reasonable technical and organizational measures to protect personal data. However, no online transmission or storage method is 100% secure. Please protect access to your email account used for OTP login.

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for non-essential communications
• Request deletion of account data where legally permissible

To exercise these rights, email info@sagathiya.in with your registered email and order details (if any). We may verify your identity before processing requests.

Our website is intended for users aged 18 and above. We do not knowingly collect personal data from children.

Our website may contain links to third-party sites. Their privacy practices are outside our control. Please review their policies separately.

We may update this Privacy Policy periodically. The “Last updated” date reflects the latest version. Continued use of the site means you acknowledge the updated policy.

For privacy questions or requests, contact:
SAGATHIYA TECHSOLUTIONS PRIVATE LIMITED
Email: info@sagathiya.in
Phone: 91 9724658431
Address: Shop – 6 Laxmi Nivas Opp., Akruti Township Narol, Narol, Daskroi, Ahmedabad – 382405, Gujarat